1. Scope of Application

These Terms and Conditions (T&C) apply to all contracts between SPINSIGHT ESN Digital GmbH, Hans-Elbe-Straße 11, 97461 Hofheim i.UFR., Germany (hereinafter "Provider") and its customers regarding the provision of digital services, software, or other products in the version valid at the time of contract conclusion. Deviating terms and conditions of the customer do not apply unless the Provider expressly agrees in writing.

2. Provider Information

SPINSIGHT ESN Digital GmbH
Hans-Elbe-Straße 11, 97461 Hofheim i.UFR., Germany
Phone: +49 9523 9542-0
Email: info@spinsight.com
Managing Director: Dr. Hans Persson
Commercial Register: Local Court of Bamberg, HRB 10698
VAT ID: DE 350002392
Online Dispute Resolution: http://ec.europa.eu/consumers/odr
The Provider is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

3. Subject of the Contract

The Provider offers products and digital services in the field of table tennis,
including:
– Table tennis equipment such as balls, tripods, and other accessories for measurement ("Hardware"),
– as well as an app that analyzes stroke movements, spin, and speed during training ("Software").

The Provider’s services represent a combined offering of hardware and software.
Hardware can be purchased independently, while access to the software and analysis functions is provided through digital memberships (subscriptions).

The services are primarily directed at consumers (B2C). Coaches, clubs, organizations, or other institutions (B2B) may also use the services. For B2B customers within the European Union: Due to technical limitations, automatic VAT exemption (reverse charge) cannot currently be processed. However, the Provider can refund the VAT manually upon request.
For questions, please contact customer support at info@spinsight.com.

Use of the app requires a valid user account. Registration is permitted from the age of 16 years.

4. Conclusion of Contract

The presentation of products and subscriptions on the website or in the app does not constitute a legally binding offer, but an invitation to place an order.
The contract is concluded when the customer completes the order process and the Provider confirms the order (e.g., via email).
Prices, durations, and scope of services are stated on the website or within the app.
Subscriptions (memberships) can be monthly or annual and may be terminated by the end of the billing period.

5. Prices and Payment Terms

All prices are quoted in Euro (€), including the applicable VAT, unless otherwise stated.
Current prices and conditions are displayed on the website and in the app.

Payment is made immediately during the order or pre-order process.
The Provider accepts credit cards, and all other payment options available via the payment gateways of Stripe. Payment becomes due immediately upon completion of the order. For subscriptions, payment is automatically collected at the start of each billing cycle.

Certain product packages – such as the Basic Kit, Player Pro Kit, or Team Pro Kit – include free months of software access.
After the free period ends, a monthly membership fee will apply and is charged automatically.
Subscriptions can be canceled at any time at the end of the current billing cycle.

The Provider reserves the right to adjust prices for future services, product updates, or extensions of the offering.
Customers will be informed of changes in advance via the website or app.

6. Delivery and Provision

Hardware is shipped by DHL to the available shipping regions.
These regions may change dynamically and are indicated during the ordering process.
Shipping costs are calculated as country-based flat rates.
Typical delivery times: 3–5 business days within the EU (from shipping confirmation).

Access to the Provider’s digital services – including the app and analysis functions – is activated immediately after prepayment and registration.
Use is provided via a personal login within the app and a cloud-based infrastructure.

7. Usage Rights and License Terms

Upon conclusion of a valid subscription, the customer is granted a simple, non-transferable, and non-sublicensable right
to use the app and its related software functions for the duration of the contract.

Use is permitted solely for private, non-commercial purposes.
Commercial use, sharing, modification, or redistribution is prohibited without prior written consent from the Provider.
The Provider reserves the right to restrict or terminate access in cases of payment default or misuse.

8. Liability

The Provider is fully liable for damages caused by intent or gross negligence,
as well as for injury to life, body, or health.
In the case of slight negligence, the Provider is liable only for breaches of essential contractual obligations,
and limited to the foreseeable, typical damage. Further liability is excluded.

9. Right of Withdrawal and Return Policy

Consumers have the right to withdraw from a contract within fourteen (14) days without providing any reason.
The withdrawal period begins at the time of contract conclusion for digital services.
The right of withdrawal also applies to digital services because these are functionally connected to hardware and do not expire early.

Withdrawals must be submitted by email to info@spinsight.com.
Upon receipt of the withdrawal, all payments will be refunded within fourteen days.

For physical products, an additional voluntary 30-day return policy applies.
Returned products must be in perfect, unused condition.
The customer bears the cost of return shipping unless the goods were faulty or incorrectly delivered.

10. Data Protection

Details on the processing of personal data can be found in the Provider’s Privacy Policy available at: https://spinsight.com/privacy-policy/

11. Final Provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
The place of jurisdiction, where legally permissible, is the Local Court of Bamberg.
Contract languages are German and English, both equally valid.
Changes to these Terms and Conditions will be announced in advance.
The EU Commission’s online dispute resolution platform is available at http://ec.europa.eu/consumers/odr.
The Provider is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
Should individual provisions of these Terms be invalid, the remaining provisions shall remain unaffected.